Admissions Counsellor

Responsibilities:

• Leads the prospecting, nurturing, and closing process in the Admissions team
• Supervises, develops and guides the Business Development Managers, Admissions Executive, and Customer Relations Officers/ Parent Liaison Officers
• Manages operations to hit performance metrics for the Admissions team on the campus
• Works closely with the Admissions Head to understand monthly targets, tracks the monthly targets for the team, and works towards the achievement of these targets 
• Collaborates with the Marketing and Academics teams to develop strategies to increase enrolment numbers
• Develops parent engagement strategies to quickly and effectively build relationships with prospective parents
• Assists in the planning and organizing of various programs and activities on the campus, such as Open House, parent-teacher events, orientation, etc. 
• Able to understand the key pain points and drivers of prospective parents, and align the school’s offerings to their needs
• Monitors the offline and online channels for leads and follows up with prospective parents (e.g. one-to-one counseling for offline channels, quick response to emails and web queries for online channels or tele conversations, etc.)
• Reviews the effectiveness of the various channels and shares feedback with the Admissions Head
• Acts at the first point of contact, guides new parents through the Admissions process (e.g. documents, scholarships, admissions fees, etc.)
• Keeps abreast of competitor offerings  
• Conducts presentations during Admission events, such as the Open House, and addresses enquires from parents
• Maintain networks and relationships with internal and external partners at the working level to keep abreast of the current industry climate and macroeconomic trends
• Collaborates proactively with Human Resources to continuously increase competency within the campus admissions team to meet future organizations' needs through the development and recruitment of talent
• Assist in the recruitment, selection, orientation, and training of employees in the campus admissions team